Terms of service

Services

These terms apply to coaching services, sessions, programmes, events, workshops, and related materials provided through this site. The exact service, price, duration, format, and start date are the ones agreed with the client in writing or shown at booking.

Bookings and payment

Fees are due before a session, event, or coaching block begins unless we agree otherwise in writing. A place is only confirmed once payment or written confirmation has been received. If an invoice is overdue, coaching may be paused until payment is received.

## Cancellations, rescheduling, and no-shows Sessions can be rescheduled or cancelled with at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be charged in full. If a client does not attend without notice, the full fee applies. If I need to reschedule, I will offer a new time or a refund for the affected session.

Refunds

Delivered sessions, attended events, and completed work are not refundable. Unused prepaid sessions may be refunded case by case when there are genuine exceptional circumstances. Digital materials, plans, and event places may have separate refund rules if stated at booking.

Health and safety

Coaching is not medical, psychological, or therapeutic advice. Clients are responsible for making sure they are fit to take part and for seeking medical clearance where needed. Clients must tell me about injuries, medical conditions, medications, pregnancy, or anything else that may affect safe participation.

Training risk

Physical activity and coaching can involve risk. Clients agree to stop any activity that causes pain, dizziness, unusual discomfort, or concern, and to seek professional help where appropriate. Clients use their own equipment and facilities at their own risk unless we agree otherwise.

Results and expectations

Results vary by person and depend on effort, consistency, health, environment, and other factors outside coaching. I do not guarantee a specific outcome, performance, body change, income result, or timeline.

Conduct

Coaching works best with clear, respectful communication. Either side may end the coaching relationship if the relationship becomes unsafe, disrespectful, misleading, or outside the agreed scope.

Online sessions

For online sessions, clients are responsible for a stable internet connection, a safe space, and working equipment. If a session cannot go ahead because of a client's connection or equipment, the cancellation policy may apply.

Intellectual property

Plans, worksheets, videos, notes, and other materials I provide are for the client's personal use only. They may not be copied, resold, shared, republished, or used to train another service without written permission.

Liability

To the extent allowed by law, my total liability for claims connected with the services is limited to the amount paid for the affected service. Nothing in these terms limits liability where the law does not allow it.

Force majeure

Neither side is responsible for delays or failures caused by events outside reasonable control, including illness, severe weather, internet outage, venue closure, or government action.

Changes to these terms

I may update these terms from time to time. The version shown on this site applies from the date it is published, unless we have already agreed different terms in writing.

Governing law and courts

These terms are governed by the laws that apply in Brussels, Belgium. Any court or dispute venue should be the competent courts for Brussels, Belgium, unless mandatory consumer law says otherwise.